I have not fallen off! This being my first blog, I'm finding it to be little more demanding than expected, but I will do my best to get back on track. The following is information on some important customer protections issues that are being contemplated by the PUC.
Latest Development, PUC Project No. 36131:
A PUC project concerning critical care customers, ill & disabled customers, summer disconnects, deferred payment plans, Lite-Up Texas outreach, and numerous other customer protections looks like it might finally be getting some traction at the commission. I don't want to count anyone's chickens before they hatch but, it appears the eggs have been laid, so we shall wait and see if they hatch.
Some of these issues were brought up over 10 years ago to a previous commission and it was indicated at that point in time they would be looked into and possible rules would be drafted to address the problems. 10 years later and at least 6 Emergency Petitions filed trying to address the perceived shortfalls in customer protections, consumers still felt empty handed as no permanent rule making or legislation had fully addressed the problem to date. However, after a promise by Chairman Smitherman this summer during a disconnection moratorium petition (which was ultimately denied)meeting to address the matter in a permanent rule making, the PUC has finally opened up a project.
Initial comments are due to the PUC on Monday, October 26th, 2009 addressing questions put forth by staff (see here). Thank you Commissioners and PUC staff for finally taking up the issue, and also all the advocates who have pushed for legislation and or a permanent rule year after year.
Also, I don't mean to imply that the commission has not done anything in the last ten years as far as customer protections and rule makings. The commission is constantly engaged in such projects and rule makings, and even accepted a couple of the Emergency Petitions in the past. The problem is, the issues sought to be addressed in this project have not yet been so on a permanent basis.
The following is a summary of Comments that will be filed by PUC on Monday, October 26th, 2009 in response to questions poised by PUC Staff. A copy of the full comments will be viewable some time after they are filed Monday at (link to come). I encourage everyone who supports these positions to contact their local leaders, State Representatives and State Senators to support the:
RESPONSE OF OFFICE OF PUBLIC UTILITY COUNSEL, STATE REPRESENTATIVE SYLVESTER TURNER, AARP TEXAS, TEXAS LEGAL SERVICES CENTER, TEXAS RATEPAYERS' ORGANIZATION TO SAVE ENERGY & ONE VOICE TEXAS TO REQUEST FOR COMMENTS, in PUC Project No. 36131. (I will set up the hyperlink when it becomes available next week)
Summary:
CALL FOR SUPPORT
ELECTRIC CONSUMERS NEED BETTER BILL PAYMENT OPTIONS,
FREEDOM FROM TERMINATION FEES AND MEDICALLY VULNERABLE INDIVIDUALS NEED RELIABLE PROTECTION FROM DISCONNECTION
The Public Utility Commission of Texas (PUC) has opened Project No 36131 to develop a rule related to disconnection of electricity and deferred payment plans. The ultimate objective of the rulemaking is to adopt permanent rules to protect consumers (especially the low-income elderly and disabled) during extreme weather conditions and eliminate the need for emergency rules.
A coalition made up of Office of Public Utility Counsel, State Representative Sylvester Turner, AARP Texas, Texas Legal Services Center, Texas Ratepayers' Organization to Save Energy and One Voice Texas are jointly filing comments. Other individuals and groups supporting the changes summarized below are invited to sign on or encouraged to file their own comments.
Deferred Payment Plan:
Any residential consumer should be eligible for a deferred payment plan at any time of the year especially from June 1 through September 30, including customers who have made late payments or received disconnection notices.
Residential consumers should be allowed to extend payment for at least five months under a deferred payment plan.
Any residential customer paying on a deferred payment plan should not be prevented from switching retail electric providers (REPs).
Early Termination Fees:
Early termination fees should be capped at $100, prorated for consumers who choose to terminate a contract early and should only be allowed in fixed-price and fixed term product contracts.
All early termination fees should be waived from June 1 to September 30.
Equal Monthly Payment Plans:
Any residential consumer should be eligible for an equal monthly payment plan, including customers who have made late payments or received disconnection notices.
The Commission should adopt standard definitions for all billing plans. Residential consumers should have the option of asking for average billing or levelized billing with a quarterly true-up schedule.
Critical Care Customers:
Through Commission outreach, inform physicians and hospital personnel of the critical care application process.
Amend the application process so that the application is received from the customer by the transmission and distribution utility (TDU) and forwarded to the customer’s REP.
Develop a list of medical conditions that automatically qualify a customer for critical care status.
Simplify the critical care status renewal process for those individuals whose conditions are not expected to improve.
Amend the critical care application to include a description of the process a customer can follow to appeal a negative decision and include information about how to file a complaint at the PUC.
Ill and Disabled Customers:
Through Commission outreach, inform physicians and hospital personnel of the ill and disabled protections in the PUC’s rules and the application process.
Develop a standard form and procedure for processing ill and disabled customer applications where the application is received by the TDU and forwarded to the customer’s REP.
LITE-UP Texas Program Outreach:
Require REPs to send separate notification to customers about the LITE-UP Texas program four times per year and require REPs to have a LITE-UP Texas public service announcement on their customer service telephone hold lines.
Tuesday, October 20, 2009
Wednesday, August 12, 2009
Natural Gas prices have been dropping, causing some states electricity rates to follow suit. Are Texas consumers reaping the benefits yet?
XXX
As I looked at the computer screen this morning, I realized I have not blogged in nearly two weeks! Opps, I guess I have been a little caught up in other issues; however I'm currently working on my next blog and hope to have it out in a couple days.
In the mean time I would like to point out a recent post, by R.A. Dyer of Cities Aggregation Power Project (CAPP) that I found very interesting. I worked with Mr. Dyer on a couple of issues this past session and I find his analytical approach to the issues very helpful. His findings are usually precise and it's hard for anyone to dispute the facts he lays forth. The crux of his post may come at no surprise to those of you out there paying your electric bills this month. Please read the follwing….
Texans Continue Paying Too Much for Electricity
As I looked at the computer screen this morning, I realized I have not blogged in nearly two weeks! Opps, I guess I have been a little caught up in other issues; however I'm currently working on my next blog and hope to have it out in a couple days.
In the mean time I would like to point out a recent post, by R.A. Dyer of Cities Aggregation Power Project (CAPP) that I found very interesting. I worked with Mr. Dyer on a couple of issues this past session and I find his analytical approach to the issues very helpful. His findings are usually precise and it's hard for anyone to dispute the facts he lays forth. The crux of his post may come at no surprise to those of you out there paying your electric bills this month. Please read the follwing….
Texans Continue Paying Too Much for Electricity
Thursday, July 30, 2009
Some companies have stepped up and are offering incentives to switch plans and or companies... May be time to shop around for some consumers
xxx
Whether it was on their own good will, market driven, pressure from Chairman Smitherman, or the repeated efforts of State Representative Sylvester Turner, AARP, Texas One Voice, Texas ROSE, and Texas Legal Services Center to impose additional summer protections for electricity consumers this summer; many companies have stepped up and are offering an array of incentives and new products to keep, attract, and ease the financial burdens of summer electricity bills. What does this mean for you consumers out there? It may be time to shop the market and switch companies or take advantage of better product offerings with your current provider.
I commend those companies who have stepped up, and I will be informing customers whom I come in contact with of such retail electric providers and their summer offerings (as Chairman Smitherman encouraged advocates to do). The following is a abbreviated breakdown as highlighted by the PUC in a press release this week of what these companies are doing. Please contact the specific company to get all the details of their offers…
Ø Reliant, TXU, First Choice Power, Dynowatt, Stream Energy, Gexa, Direct Energy – Deposit waiver for seniors 62 or older (as low as age 60 in some cases). This benefit is especially important for customers who want to switch providers.
Ø TXU, Stream Energy, Reliant – Credits up to $250 for customers who enroll in a new plan. This benefit rewards long-term customers concerned about termination fees.
Ø Dynowatt, Direct Energy, Tara Energy, Reliant, First Choice Power, Stream Energy, Green Mountain, Gexa, Just Energy, TXU, StarTex Power – Additional announcements about LITE-UP Texas, the low income discount program. Customers who are not automatically enrolled in the low-income discount program are eligible if their income does not exceed 125 percent of federal poverty guidelines ($27,563 annually for a family of four). TXU provides its own low-income discount of 10 percent to eligible customers in addition to the LITE-UP Texas discount.
A couple of notes on these offers. I want to highlight a couple of differences between the three companies (TXU, Reliant, & Stream) who have offered all three of the above incentives.
Cheapest Fixed Rate: (per kilowatt hour) *per http://www.powertochoose.org/ 7.30.09
Reliant - 13.5¢
TXU - 13.5¢
*Stream - 11.3¢
This equals a monthly savings with stream of $36.60. What should also be noted is 11.3 ¢ is a mid level price offering and that 13.5¢ is one of the higher price offerings in the market. Before you jump the gun and think I'm endorsing Stream Energy, keep reading!
There are many other factors one must weigh and evaluate before making a decision, that is one of the conundrums of this deregulated market. It is almost impossible to do a side by side comparison and choose the cheapest! Some other factors…
Cancellation Fees:
Reliant - $150
*TXU - $100
Stream - $150
Customer Complaint Score: (1 being least complaints - 5 being most complaints)
*Reliant - 1
TXU - 2
Stream - 3
As you can see, each company is the best in one of the three categories. To add another twist TXU & Reliant have introduced voluntary moratoriums on summer disconnects if you honor an agreed to payment plan (an additional protection which adds value to their product). It is hard to choose what is best. Everyone has different individual needs. That is why the market may be good in some instances, different products for different people. My point, customers should shop around right now and try to take advantage of some of these product offerings.
Another VERY IMPORTANT thing to point out and make customers aware of, was a reiteration today at the PUC by Chairman Smitherman with concurrence from his two colleagues that they believe they have the authority to enforce or take action against any company who offers a voluntary program and does not completely HONOR it. If you or anyone you know thinks a company is not honoring any of these programs or has improperly denied access to any of these programs please contact the PUC and register a complaint!
BEWARE: As I alluded to in one of my first posts, a cheap rate does necessarily equate to a cheaper overall contract with a company. Look into the details and the customer satisfaction levels and additional customer protections a company offers. It will be well worth you time in the long run.
Whether it was on their own good will, market driven, pressure from Chairman Smitherman, or the repeated efforts of State Representative Sylvester Turner, AARP, Texas One Voice, Texas ROSE, and Texas Legal Services Center to impose additional summer protections for electricity consumers this summer; many companies have stepped up and are offering an array of incentives and new products to keep, attract, and ease the financial burdens of summer electricity bills. What does this mean for you consumers out there? It may be time to shop the market and switch companies or take advantage of better product offerings with your current provider.
I commend those companies who have stepped up, and I will be informing customers whom I come in contact with of such retail electric providers and their summer offerings (as Chairman Smitherman encouraged advocates to do). The following is a abbreviated breakdown as highlighted by the PUC in a press release this week of what these companies are doing. Please contact the specific company to get all the details of their offers…
Ø Reliant, TXU, First Choice Power, Dynowatt, Stream Energy, Gexa, Direct Energy – Deposit waiver for seniors 62 or older (as low as age 60 in some cases). This benefit is especially important for customers who want to switch providers.
Ø TXU, Stream Energy, Reliant – Credits up to $250 for customers who enroll in a new plan. This benefit rewards long-term customers concerned about termination fees.
Ø Dynowatt, Direct Energy, Tara Energy, Reliant, First Choice Power, Stream Energy, Green Mountain, Gexa, Just Energy, TXU, StarTex Power – Additional announcements about LITE-UP Texas, the low income discount program. Customers who are not automatically enrolled in the low-income discount program are eligible if their income does not exceed 125 percent of federal poverty guidelines ($27,563 annually for a family of four). TXU provides its own low-income discount of 10 percent to eligible customers in addition to the LITE-UP Texas discount.
A couple of notes on these offers. I want to highlight a couple of differences between the three companies (TXU, Reliant, & Stream) who have offered all three of the above incentives.
Cheapest Fixed Rate: (per kilowatt hour) *per http://www.powertochoose.org/ 7.30.09
Reliant - 13.5¢
TXU - 13.5¢
*Stream - 11.3¢
This equals a monthly savings with stream of $36.60. What should also be noted is 11.3 ¢ is a mid level price offering and that 13.5¢ is one of the higher price offerings in the market. Before you jump the gun and think I'm endorsing Stream Energy, keep reading!
There are many other factors one must weigh and evaluate before making a decision, that is one of the conundrums of this deregulated market. It is almost impossible to do a side by side comparison and choose the cheapest! Some other factors…
Cancellation Fees:
Reliant - $150
*TXU - $100
Stream - $150
Customer Complaint Score: (1 being least complaints - 5 being most complaints)
*Reliant - 1
TXU - 2
Stream - 3
As you can see, each company is the best in one of the three categories. To add another twist TXU & Reliant have introduced voluntary moratoriums on summer disconnects if you honor an agreed to payment plan (an additional protection which adds value to their product). It is hard to choose what is best. Everyone has different individual needs. That is why the market may be good in some instances, different products for different people. My point, customers should shop around right now and try to take advantage of some of these product offerings.
Another VERY IMPORTANT thing to point out and make customers aware of, was a reiteration today at the PUC by Chairman Smitherman with concurrence from his two colleagues that they believe they have the authority to enforce or take action against any company who offers a voluntary program and does not completely HONOR it. If you or anyone you know thinks a company is not honoring any of these programs or has improperly denied access to any of these programs please contact the PUC and register a complaint!
BEWARE: As I alluded to in one of my first posts, a cheap rate does necessarily equate to a cheaper overall contract with a company. Look into the details and the customer satisfaction levels and additional customer protections a company offers. It will be well worth you time in the long run.
Wednesday, July 29, 2009
My name…. is…. Raoul Duke, ..I must have a suite!
Actually that’s not my name, you gonzo journalist out there will understand! It is just my lame attempt to put some humor into what can be a very boring and complex subject matter, electricity! My name is Cory Henrickson and yes I work for the government and I’m here to help! More specifically I work for State Representative Sylvester Turner of Houston.
This post is for a couple reasons, one I said I would say who I was; I’m not here to anonymous blog or keep secrets. Two, I have already posted my personal e-mail address on a post. Lastly, I post this in response to a comment on my last post in which commenter The Druid asked this, “Which brings me to my next point, are you speaking on behalf of Mr Turner, or yourself?”
I speak for no one but myself. When I’m at the capitol and Rep. Turner wants me to speak for him I will. That is my job, this is my personal blog. Though they may overlap, this blog is 100% my own efforts, ideas, and ramblings. I thank you for asking the question, I do believe it is important and I should have posted this sooner.
I will attempt to keep the blog as un-political as possible! However, I have my biases, as do we all. So, when I rant against a state agency for not enforcing their rules I guess this could be viewed as political. However my point is (was) to be consumer friendly and an advocate for responsible business and state regulation. My intent for this blog is to help consumers with strategies and information. The key to a properly functioning market is unfettered information.
To The Druid, I’m going to Copy, Paste your comment and my response to your comment on the last blog just so we are all clear on what was said.
The Druid said...
Wow, your 6 months experience as a legislative staffer is sure showing through. If you knew any better you'd know that the PUC is the only agency required by statute to enforce the substantive rules, not the Office of Public Utility Counsel. Where were your friends at Texas Legal Services Center to tell you of these awful violations? Aren't they charged with advocating for consumers? The trial lawyers sure line their pockets enough for them to go out and be crusaders, like yourself. Which brings me to my next point, are you speaking on behalf of Mr Turner, or yourself?
phunkster2001 said...
First and foremost I speak on behalf of myself and no one else, and I will make a post to make that very clear.
Secondly, If you read my post, in no way do I imply that OPUC has authority to enforce rules. I have a clear understanding of who is charged with what and who has what authority, your comment is misleading and just plain wrong. The exact statement in the post says, " the PUC should have discovered this before me! If not them, where was the Office of Public Utility Counsel, you know the independent agency charged with advocating for consumers!?"
OPUC and the PUC are perfectly capable of discovering rules violations. OPUC can find abuses which affect consumers, such as what the post highlights, and advocate for the PUC to enforce the rules. This is what they should be doing in instances such as this clear violation of the rules.
As far as your comment on Texas Legal Services Center goes I'm not sure that it warrants a comment however I will simply say this. They work very hard at protecting consumers and offer legal services for many things, not just electricity issues. As with most advocate organizations, funding and staff are always an issue. They do a very good job at what they do with what they have and I commend their efforts.
Lastly, I thank you for taking the time to read the blog, and I appreciate feed back. However, I would request that it be accurate if you are attacking my position or my understanding of an issue.
Cheers
Tuesday, July 28, 2009
Champion Energy’s outside Counsel agrees with me and says they will change their Terms of Service regarding level/average billing plans…
In what is the first of hopefully many more victories to come, Champion Energy is changing their terms of service in response to an e-mail exchange I had with a representative of the company. As pointed out in the previous post Tip of the Day…, it appeared to me, Champion Energy was requiring more than PUC rule allowed when determining customer eligibility for level or average billing options. After notifying and questioning the company, I have been informed that they have spoken with outside counsel and will be changing the Terms of Service for thier product offering. Shouldn’t the PUC have caught this!? Do they not look over a REP’s Terms of Service Contracts before giving certification to a company or a product offering!?
So, upon this discovery I examined the terms of Service for 29 Companies in the 77091 (Houston) zipcode. I found numerous Retail Electric Providers, in what I believe to be in violation of the same rule. Many companies appear to have additional requirements above and beyond a customer’s current account status, which is all PUC rule allows for. I have requested the PUC to look into this and have given them a breakdown of which companies I believe to be in violation.
This has inspired me to go on a rules crusade and continue giving people insight and pointing out rules that customers can take advantage of. The rules are often times hidden and many times companies either don’t want you to know about them (numerous companies have no mention of average or level billing in their terms of service), or flat out violate in what appears to be PUC approval in hopes that they will not be discovered. I’m a legislative staffer with 6 months experience in the electricity realm; the PUC should have discovered this before me! If not them, where was the Office of Public Utility Counsel, you know the independent agency charged with advocating for consumers!?
At this point I will repeat my message of why level or average billing is important and the reason for the last two blog posts. This billing option can prove to be a valuable tool or billing option to help consumers offset high summer electric bills. Consumers should be made aware of this option and should be able to take advantage of it without companies setting up road blocks and breaking PUC rules!
Wednesday, July 22, 2009
Tip of the day…. A Way for Consumers to Ease High Summer Electricity Bills
Well, our office has been inundated with phone calls of citizens struggling with their higher than normal utility bills because of the sweltering Texas summer. High temperatures result in increased electricity usage and therefore higher bills in the summer months. We all know this and it occurs every summer, but what many of us don't know is about this rule which may allow consumer to avoid such financial crippling situations, especially those on FIXED INCOMES. So, I would like to take this blog opportunity to highlight the rule and inform consumers of this option.
The rule mandates that a retail electric provider must offer a customer an average or level billing plan if a customer so desires. The ONLY qualification one must meet is that they are current on their bills. If a company indicates otherwise, or is unwilling to meet the request of the customer the customer should IMMEDIATELY inform the utility company of their rights under the PUC Substantive Electricity Rule 25.480 (h) and ask again, if the company still refuses they should IMMEDIATELY contact the the PUC and lodge a complaint. It may be useful to also contact your State Representative and inform them as well.
A WARNING about this option is that the Utility has the right to (and they will) occasionally square up the bill. What this means is that anything used and not billed for will be billed and any over billing will be credited to the account. One negative impact of this could be, a bill which is higher than the others. What this also might mean is, if the company significantly miscalculates your average consumption, you could end up with a significantly large bill to square up the account. I assume they can get it pretty close, but you never know so beware!
Also many companies DO NOT INFORM you of this option or it is hidden in the terms of service agreement. Therefore you must ask them for it. And again, the only requirement is that you can not currently be delinquent! If the company implies otherwise, they are breaking the rules, so REPORT them!
One company, Champion Energy Services has this in their terms of service agreement…
35. Budget Billing Plan: Champion may offer a budget billing
plan for Buyers who are currently not delinquent and who have
not had more than two (2) delinquencies in the past twelve (12)
months. Variable payment amount is based upon prior usage
and may be adjusted for significant differences between actual
and billed usage.
This appears to me to be against PUC rules, because of the additional requirement (2), stating you must not have been delinquent in the past twelve months. While, I don't know what would happen if a customer of Champion Energy Services were to request a average bill plan and point out their rights under PUC Rules, I'm currently looking into this and similar situations with other companies.
Good luck consumers!
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